Refund & Return Policy
At Five Star Peptides, we take careful measures to ensure that all research compounds are properly handled, securely packaged, and shipped in suitable condition. Due to the sensitive nature of research products, we maintain a strict policy regarding returns, refunds, and order issues.
1. All Sales Are Final
All purchases made through Five Star Peptides are considered final and non-refundable. Due to the nature of our research compounds, products cannot be returned, restocked, or resold once they have left our facility. This policy helps us maintain product integrity and quality standards.
2. Damaged or Incorrect Orders
If you receive a product that arrives damaged or is different from the item you ordered, please contact us within 48 hours of delivery.
To help us review your request, please provide your order number, clear photographs of the product and packaging, and a detailed description of the issue.
After reviewing your claim, Five Star Peptides may provide a replacement or store credit at our discretion, where applicable.
3. Shipping Delays
Five Star Peptides is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or incorrect or incomplete shipping information provided during checkout. Refunds or replacements will generally not be issued for delays outside our control.
4. Refused or Returned Packages
If a package is refused upon delivery or returned to Five Star Peptides by the shipping carrier, a refund or reshipment will not be provided unless prior authorization has been obtained from our support team.
5. Contact Us
If you believe there is an issue with your order, please contact the Five Star Peptides support team through our website’s contact page. Please include your order details and any relevant photographs or documentation so we can review the matter efficiently.
We aim to respond to customer inquiries within 1–2 business days.